Zeevou: Best Practices for Messaging Flow

Table of contents

To send your guest portal links in SuiteOp's Automated Messages, use the variable @Booking Code to make each link unique to the reservation.

To automatically send each guest their portal link, create automated messages in SuiteOp under Dashboard > Automated Messages. Because each link is unique to the reservation, you can create one set of messages and assign them to all properties. Below are examples of messages to create.

When: On Booking Creation Date

How: Email

Conditions:

Subject: Thank you for booking!

Hi @Guest First Name!

Your reservation is confirmed for @Property Marketing Headline. We've included your reservation details below.

Arrival: @Arrival Date Departure: @Departure Date Number of Nights: @No. of Nights Number of Guests: @No. of Guests

To unlock your check-in instructions, complete your pre-check-in ahead of your stay: 👉 https://app.suiteop.com/reservation/@Booking Code

We look forward to welcoming you, @Host Signature

When: 3 days before arrival

How: Email

Conditions:

Email:

Hi @Guest First Name! 👋

Your stay at @Property Marketing Headline is coming up! Please take a moment to complete your Pre Check-In if you haven't already — this unlocks your access and check-in instructions ahead of arrival.

👉 https://app.suiteop.com/reservation/@Booking Code

We can't wait to host you! @Host Signature

When: 1 day or less before check-in (recommended: 8 hours before)

How: Email

💡 Add ?tab=checkin to the end of the portal link to send guests directly to their check-in instructions.

Conditions:

Email:

Your check-in is today, @Guest First Name!

We're excited to welcome you to @Property Marketing Headline. Your detailed check-in instructions are ready in your portal:

👉 https://app.suiteop.com/reservation/@Booking Code?tab=checkin

@Host Signature

When: 16 hours before checkout

How: Email

💡 Add ?tab=checkout to the end of the portal link to send guests directly to their checkout instructions.

Email:

Hello @Guest First Name,

I hope you're enjoying your stay at @Property Marketing Headline! In preparation for your departure, please review your check-out details:

👉 https://app.suiteop.com/reservation/@Booking Code?tab=checkout

Thank you, @Host Signature

When: 14 days after checkout

How: Email

Email:

Hi @Guest First Name,

We hope you enjoyed your recent stay at @Property Marketing Headline!

If you had a great experience, we'd love it if you'd share it — we really appreciate it!

{insert your review link here}

Thank you, @Host Signature